Staff & Board

Norma Miller

Norma Miller is an Associate Clinical Social Worker and experienced housing and asset-management professional with more than 17 years of experience advancing housing stability, community wellbeing, and trauma-informed systems of care. Her career spans affordable housing operations, asset management, public mental health, and direct clinical practice, with a consistent focus on serving communities impacted by housing insecurity and systemic inequities.

Norma currently provides outpatient psychotherapy to adults and couples, supporting individuals navigating mood disorders, anxiety, trauma, and relational stressors. In parallel, she brings extensive property and asset-management expertise, having held senior leadership and consulting roles across HUD, LIHTC, and Permanent Supportive Housing portfolios. Her work has focused on stabilizing distressed assets, strengthening compliance and financial performance, and integrating resident-centered, service-aligned practices into housing operations.

At Trillium Property Management, Norma led efforts to integrate trauma-informed property management into day-to-day operations within Permanent Supportive Housing, partnering closely with service providers, property teams, and ownership to improve resident stability and operational outcomes. Earlier in her career, she worked with a national tax credit syndicator, Alliant Real Estate Investments (AREI), managing a nationwide portfolio of affordable housing properties requiring corrective action after prior managing general partners had failed.

Norma has also contributed to systems-level policy work. She served as an interim director and direct-service representative on the Los Angeles Homeless Services Authority (LAHSA) Coordinated Entry Policy Council during the development of prioritization frameworks for Permanent Supportive Housing, bringing a frontline and survivor-informed perspective to regional policy decisions.

Norma holds a Bachelor of Arts in Social Work and a Master of Social Work from UCLA Luskin. She is a first-generation Latina who grew up in public housing, an experience that deeply informs her commitment to housing as a foundation for dignity, health, and opportunity. Bilingual in Spanish and English, she brings to board service a grounded, systems-level perspective shaped by lived experience, professional leadership, and direct practice.